In order to reset the two-factor-authentication on your Sinegy Marketplace account, please follow the steps below:
1. Write the current date and the phrase "For Sinegy 2FA Reset Only" on a piece of paper.
2. Take a clear picture of yourself holding the piece of paper and your identification card as shown in the image below.
3. Send the picture along with your request to this email:support@sinegy.com
Our team will reset the 2FA for your Sinegy Marketplace account within 1-2 business days.