If you lost your password, you will be able to reset your password via the "Forgot Password?" link in the same section that you tried to log in with.
However, if you lost your User ID, you please reach out to our support by:
1. E-mailing support@sinegy.com with a description of the issue
2. Leaving a message on our Whatsapp-only support number: +60 11-1183 1386
Support operating hours are:
Monday to Friday (9am-6pm)