Read Me First
- What to Do in the Event of a Scam
- NOTICE : Crypto Updates (FTX)
- NOTICE : Ethereum Upgrade
- How to Get Help from Support
- Important Note for ETH transfers from other exchanges (Ex.: Binance)
- What are the required documents for verification?
Verification (Personal)
- What are the required documents for verification?
- Step 1: How do you Sign Up for a New Account?
- Step 2: How do you Verify your New Account?
- Step 2a: How to perform the facial verification step on your smartphone
- Step 2b: How to perform the facial verification step on your PC
- How long does it take to get verified?
Verification (Corporate)
Step-by-step trading guide on SINEGY Marketplace
- How do I login to Marketplace?
- How do you generate a new wallet?
- How to Begin Trading - Overview
- Article 1: How do you instantly buy Cryptocurrencies at the Market Price?
- Article 2: How do you Buy Cryptocurrencies at a Price you want?
- Article 3: How do you instantly sell Cryptocurrencies at the Market Price?
Fiat Currency Funding
- How to Deposit MYR with DuitNow Bank Transfer
- How to Deposit MYR with DuitNow QR
- How do I deposit Malaysian Ringgit (MYR)?
- How do I withdraw Malaysian Ringgit (MYR)?
- How do I add a bank account?
- Explanation of fiat currency
Digital Asset / Cryptocurrency Funding
- How do I deposit cryptocurrencies?
- How do I withdraw cryptocurrencies?
- Cryptocurrency deposit processing time
- Cryptocurrency withdrawal processing time
- Cryptocurrency deposit fees
- Cryptocurrency withdrawal fees
Security
Account Information
- I lost my password or User Login ID. What do I do?
- How does the Username and Password look like?
- I have not received my account activation email
- How long does it take us to verify documents and information that has been changed/updated?
- How do I change important user details such as my address, email and telephone numbers?
Additional FAQ
- How do I get official updates from SINEGY?
- Synchronizing two-factor authentication (2FA)
- Where can I learn more about Bitcoin and other Cryptocurrencies?
- How do I secure my cryptocurrencies?
- Does Marketplace provide a wallet service?
- What is SINEGY Marketplace?
Trading
Step By Step Guides
- Step 1: How do you Sign Up for a New Account?
- Step 2: How do you Verify your New Account?
- Step 2a: How to perform the facial verification step on your smartphone
- Step 2b: How to perform the facial verification step on your PC
- Step 3: How do you Deposit Malaysian Ringgit (MYR)?
- Step 4: How do you Deposit Cryptocurrencies (BTC & ETH)?