To our respected clients,
It's been a challenging period for crypto, but we wanted to reassure you that the safety and security of your funds are our main priority.
We wish to inform you your assets are completely safe, and that SINEGY has no exposure to FTX or its sister company, Alameda Research.
We are a fully regulated exchange by the Securities Commission of Malaysia. With this regulatory oversight, you can rest assured there are checks and balances in place that client funds, crypto storage and reserves, platform security, and so on are on par with the expected standards set forth.
For clarity, customer funds are at a 1:1 ratio and segregated from corporate funds. We practice online and offline storage - hot and cold wallets respectively with a large ratio in the latter. In the event our security system is compromised, we are still insulated from inventory stored offline.
SINEGY is committed to full transparency and ensuring your assets are safe and secure.
Thank you for your trust in us.
If you have any concerns that need further assistance, kindly contact support@sinegy.com